Optivon News

Sago Networks signs outsourcing agreement with Optivon, Inc.

3 Aug 2006 13:00:00 GMT

The multi-year softswitch and applications outsourcing agreement is part of an aggressive expansion by Sago Networks in the Florida and Georgia markets.

Tampa, FL, May 22, 2006: -- Optivon, an innovative hosted telephony services provider, continues to expand its North American operations with the announcement that Sago Networks (http://www.sagonet.com) has entered into a multi-year excusive outsourcing agreement.

Optivon will provide hosted telephony services to Sago, including IP Trunking, IP Telephony - residential and business, IP Centrex/PBX Hosting, CTI Informal Call Center, Unified Communications, local and long distance telephone service, billing services, backroom operations services, as well as other hosted applications that Optivon will from time to time add to the Optivon suite of services. Sago Networks will bundle the Optivon Services with other Sago Networks services and will be delivering the IP based voice services over its private microwave and fiber circuits to the customer premises. In so doing, it will not be using the public Internet to access the customers and will be able to guarantee optimal quality of service.

"Quality of service is our foremost concern", said Miller Cooper, President of Sago Networks. "Therefore, after an extensive national evaluation process we selected to team up with Optivon to launch our voice services."

"We will offer the new VoIP services to our existing broadband access customers, who have been asking us for some time now to offer voice services in addition to the data services we currently provide', said Cooper. "It will be an easy and cost effective add-on service where both our customers and we benefit."

Luis Romero, Optivon's President, added that "Optivon allows Sago Networks to provide advanced telecommunications services to its subscribers without any hassles or capital investment and start-up expenses in obtaining softswitches, gateways, applications, specialized personnel, and deploying a national telephone network interconnection. By outsourcing with Optivon, Sago Networks can take advantage immediately of market opportunities."

Since the introduction of their VoIP services, Optivon has had ample experience in supporting from the largest telephone companies in the world to the smallest Internet Telephone Service providers. Typical installations by Optivon's carrier/service providers range from single-phone residential VoIP service to hundreds of IP Centrex lines in a multiple location environment. Optivon provides its services in the USA exclusively through local exchange carriers, Internet Service Providers, broadband radio access service providers and other internet and telecommunications service providers.

About Optivon, Inc.

Headquartered in Tampa, Florida, Optivon provides a comprehensive telecommunications offerings that combine IP-enabled services and on-demand professional call agents to solve business needs. Optivon's suite of services includes IP Telephony, IP Centrex, IP Trunking, Unified Communications, local numbers, 800 numbers, origination and termination services, and other hosted applications. Optivon provides its hosted services exclusively through telecommunications and internet service providers. Visit www.optivon.com or call toll-free 1-866-896-4526 for more information.

About Sago Networks

Sago Networks was founded as an alternative to the telephone and cable company monopolies and inefficient Internet companies. Its mission is to be a one-stop shop for all of its customers' bandwidth and custom telecommunications needs. The company also believes in providing a laser-like focus on customer service and, from its headquarters in the Tampa Bay area and satellite offices in Miami and Atlanta, has implemented rapidly deployable, high-speed wireless networks and maintains one of the largest bandwidth datacenters in the country.

Businesses Find Unique Applications for Optivon's Service Dispatch, Saving Money and Increasing Customer Service

15 Dec 2004 12:00:00 GMT

Orlando, Fla. (December 15, 2004) - Service Dispatch, one of the services included in Optivon's Advanced Call Management suite, continues to surprise its creators with the diverse ways in which it is being used.

Service Dispatch enables users to respond to service requests 24 hours a day. Like other components of the Advanced Call Management suite, Service Dispatch combines Optivon's expertise in personally assisted calls with unified communications and a Voice over Internet Protocol platform.

"It's not just mobile service technicians who are using this service. Every day, agents are telling us about their business customers who need close monitoring of customer service events. In most of these cases, Service Dispatch offers an ideal solution," said Steve Safley, vice president of agent channel sales at Optivon.

Safley cited healthcare providers as a case in point. Unlike large hospitals, most healthcare providers cannot afford around-the-clock staffing for callers.

"One of our customers is an eye laser center that uses Optivon's Service Dispatch as an around-the-clock inbound call center for sales queries, appointments and customer service," said Safley. "The center's published phone number connects to Optivon, where agents can process inquiries from advertisements, schedule new customer appointments and answer basic questions.

"If a recent patient calls with a concern, such as excessive tearing, the Optivon agent can perform preliminary screening and open an online service request for immediate follow-up by the on-duty doctor or nurse," continued Safley. "These service requests are sent to the pager, cell phone and e-mail address of the doctor or nurse on duty. If no one responds, Optivon's system will activate an automatic escalation process."

Bottom line, by using Optivon's Service Dispatch, the eye laser center can capture sales leads, schedule appointments and respond to patients 24 hours a day for the cost of a conventional 8-hour answering service.

Optivon's suite of services includes Unified Communications, Personal Agent, Service Dispatch, Remote Receptionist, Contact Center along with IP Centrex and IP Trunking. All are enabled through Web-based portals using a voice over IP platform. Service dispatch features a comprehensive service ticket reporting system, and contact center includes a sophisticated customer relationship management system.

For more information on partnering with Optivon, agents should visit www.optivon.com/us/agent or call toll-free 1 (866) 503-2626. Those interested in subscribing to or learning more about Optivon's Advanced Call Management services should visit www.optivon.com or call toll-free 1 (866) 503-2626.

About Optivon
Headquartered in Orlando, Fla., Optivon is the first company to provide businesses of all sizes with comprehensive telecommunications offerings that combine IP-enabled services and on-demand professional call agents to solve business needs. Optivon's Advanced Call Management suite of services includes Unified Communications, Personal Agent, Service Dispatch, Remote Receptionist, Contact Center, IP Centrex and IP Trunking. Available through agents, service providers and carriers these Optivon offerings are proven to help business customers increase revenues, improve productivity and save up to 40 percent in telecommunications costs. Visit www.optivon.com/us/agent or call toll-free 1 (866) 503-2626 for more information

Optivon Selected as LACOM's Preferred Provider of IP Centrex and VoIP-enabled Services

14 Oct 2004 12:00:00 GMT

LACOM is the first reseller in Puerto Rico for Optivon's IP Centrex and Advanced Call Management services.

ORLANDO, Fla. (October14, 2004)-Optivon, an innovative provider of telephony services, and Latin American Communications, Inc. (LACOM), today signed an agreement for LACOM to be a reseller of Optivon's Advanced Call Management services in Puerto Rico. LACOM, which focuses on establishing long-term relationships with small, medium and large corporations, has 2,000 lines serving 235 business customers.

"We're very excited to represent Optivon, which offers highly unique VoIP services unmatched in the industry," said Emilio Garcia Rosario, president and founder of LACOM. "As the first competitive local exchange carrier in Puerto Rico to offer these services to businesses, we are expanding our product line and gaining a significant competitive advantage."

Advanced Call Management services combine Optivon's expertise in personally assisted calls with a VoIP platform and friendly technology for unified management of voicemails and e-mails.

"Optivon strives to partner with telecommunications carriers who want to be in the vanguard of the next great growth stage in business communications. LACOM is superbly qualified to provide these highly advanced services in Puerto Rico," said Luis G. Romero, president and chief executive officer of Optivon. "Both companies are growing rapidly. Both share a passion for excellence and innovation in delivering cost effective solutions employing the latest technology. We look forward to a long and productive partnership with LACOM in helping businesses to cut costs and improve service."

Optivon's suite of services was rigorously tested with businesses in Puerto Rico before its September debut in the U.S. The services include Unified Communications, Personal Agent, Service Dispatch, Remote Receptionist and Contact Center. All are enabled through Web-based portals using a voice-over-IP platform.

For more information on partnering with Optivon, resellers and agents should visit www.optivon.com/us/partners or call 1 (866) 503-2626.

About LACOM
LACOM is a privately owned company specializing in sales and distribution of telecommunications products in the fast-growing Caribbean market. The company's website is www.lacom1.com.

About Optivon
Headquartered in Orlando, Fla., Optivon is the first company to provide businesses of all sizes a comprehensive messaging service that combines unified communications with on demand support from professional call agents in a Voice over Internet Protocol environment. Optivon's Advanced Call Management service means callers will not get trapped in annoying voice mail they will always have access to live agents for immediate assistance. Optivon's solutions, which are available through service providers, carriers and agents, include service dispatch, contact center and remote receptionist applications, integrated with support from professional call agents. Visit www.optivon.com or call 1 (866) 503-2626 for more information.

Optivon Seeks Agents and Resellers for U.S. Launch of Advanced VOIP Call Management Solutions

31 Aug 2004 12:00:00 GMT

Lucrative market seen for suite of new services featuring unified communications, IP telephony, messaging hosting, and personal assistance for important calls.

ORLANDO, Fla. (August 31, 2004) From its new U.S. headquarters in Orlando, Optivon, an innovative provider of telephony services, is rolling out its suite of Advanced Call Management services for businesses. Advanced Call Management Services combine Optivon's expertise in personally assisted calls using Voice over Internet Protocol (VoIP) platform and proprietary hosted applications for unified management of voicemails and e-mails.

"A missed call is a missed opportunity. Optivon connects important calls and messages to important people wherever they may be," explained Luis G. Romero, president and chief executive officer of Optivon. "To make sure vital messages always get through, our applications
integrate rules-based-routing for calls with live telephone answering for priority callers or afterhours calls."

Optivon's suite of services, which have undergone rigorous pre-launch testing with businesses in San Juan, Puerto Rico, includes Unified Communications, Personal Agent, Service Dispatch, Remote Receptionist and Contact Center. All are enabled through Web-based portals and run on a VoIP platform. Service Dispatch features a comprehensive service ticket reporting system, which can be integrated to the end user's customer relationship management system.

According to Romero, Optivon will rely on agents and resellers as its primary marketing channels. "Optivon opens the door to a world of business opportunities for all involved," he said. "We're seeking a handful of master agents and resellers who want to be in the vanguard of the
next great growth stage in business communications. Our package offers more than excellent earning potential; we're also enabling our partners to reduce churn and increase revenue per account by enhancing their product line."

For more information on partnering with Optivon, agents and resellers should visit www.optivon.com/us/partners or call 1 (866) 503-2626.

About Optivon
Headquartered in Orlando, Fla., Optivon is the first company to provide businesses of all sizes a comprehensive messaging service that combines unified communications with on-demand support from professional call agents in a Voice over Internet Protocol environment. Optivon's
Advanced Call Management service means callers will not get trapped in annoying voice mail they will always have access to live agents for immediate assistance. Optivon's solutions, which are available through service providers, carriers and agents, include service dispatch, contact center and remote receptionist applications, integrated with support from professional call agents. Visit www.optivon.com or call 1 (866) 503-2626 for more information.