Month: January 2016

Unified Communications (UC) is a marketing buzzword describing the integration of real-time communication services. Your working life moves constantly from desk to laptop to smart phone to tablet. With Unified Communications now you can use any device whether at your desk, at home or on the move. Accession Communicator, Optivon’s app for mobile and desktop, … Continue reading “Now you can be connected wherever you are.”

Call Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need. Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium … Continue reading “5 ways you can improve performance at your call center by moving to the cloud.”