Author: Administratror

The ability to work from home is an attractive feature in today’s job market. Many companies are adding this as an option for both entry level and senior employees. While there are many cost saving benefits to having remote employees – such as reducing the cost of office space and holding a higher employee retention rate – there are also some drawbacks. Employees can feel that they aren’t part of the office team and feel detached from the office culture.

Here are some tips to help your remote employees stay involved and productive:

• Give clear and measurable goals.
• Clear tasks and deadlines help keep remote employees engaged.
• Require attendance at team meetings.
• Periodic interactions with coworkers in the office setting helps remote employees feel that they are a part of the team.
• Communication
• Most importantly, use technology such as Cloud PBX or Accession to     allow remote employees to consistently communicate with the office, even when they aren’t physically in the office.

For other tips and tricks, visit our facebook or go to www.optivon.com.

Cloud Automatic Call Distributor (ACD) is a vital tool for a business communications suite. It gives your business the ability to manage a large volume of calls, without sacrificing customer service.

Supervisors can set up Multi Line Hunt Groups (MLHG) based on agent specialty, shift, etc. Cloud ACD routes calls to MLHGs based on customer choice or availability.

Agents can log onto their web portal to view a dashboard called the CommPortal. The CommPortal shows agents’ availability, any current calls in the queue, and the order of the agents in the queue. Agents and supervisors are able to customize settings such as availability, and position in the queue.

Your company could benefit from Cloud ACD services if:

• Your business operates multiple call centers in different locations and would like to give your incoming callers the impression of cohesion.
• Your call center agents have different specialties and therefore take different types of customer calls.
• Your business experiences multiple calls simultaneously throughout the day.
• You would like to give your supervisors the power to monitor and train your customer service agents in best practices.

Visit www.optivon.com to find out more about how Cloud ACD could help your business.

Communication is the cornerstone of your business – interoffice communication, communication to your clients, and most importantly, communication to potential clients.

Every interaction is important and often businesses only have one opportunity to leave a lasting impression. Don’t let your outdated phone system get in the way of creating client relationships. Optivon’s Accession is a seamless platform that provides all of your communication needs.

• Combine voice, video and instant messaging on either your desktop,
mobile, or tablet.
• View coworkers’ availability status – Available, Busy, On a call etc.
• Transfer calls between your desk phone and cell phone.
• Create email notifications containing visual voicemail.
• Integrate with many CRMs to increase employee productivity.

For additional features and information, visit us at www.optivon.com.

A positive customer experience is crucial in today’s business world. Most of your customers have instant access to a large audience – social media. Cloud based phone systems, such as Optivon’s Cloud PBX, can help ensure that their customer experience is a positive one. Here’s how:

1.Don’t waste your customers’ time.

Use your CRM to its full potential and pair it with Cloud PBX. Customer service agents gain access to previous call notes and other pertinent information as the customer calls in, avoiding repetitive conversations.

2. Create a path of least resistance.

Every customer interaction should be as easy as possible. With Cloud PBX, record a menu that allows customers to select the department they need, instead of being transferred to multiple people.

3. Personalize the experience.

Ask your customers specific follow up questions and give them information that you know will fit their specific needs. Cloud PBX paired with a CRM gives your customer service agents the power to do this, on every phone call.

4. Constantly improve.

Don’t allow your customers to have the same negative experience more than once. Cloud PBX reporting can help your business identify repeat issues and ultimately solve them.

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What you really need to know about Cloud PBX