Author: Administratror

Unified Communications (UC) is a marketing buzzword describing the integration of real-time communication services.

Your working life moves constantly from desk to laptop to smart phone to tablet. With Unified Communications now you can use any device whether at your desk, at home or on the move. Accession Communicator, Optivon’s app for mobile and desktop, keeps you connected wherever you are.

Some of the features are:

1. Soft Phone- Make calls from 3G/4G or WI-FI connections
2. Instant Messaging
3. Seamlessly Move Calls Between Devices
4. Mid- Call Features- transfer, park, hold, ect.
5. Contact Integration
6. Video Calling
7. Mobile- Compatible with iOS and Android Operating Systems
8. Desktop/ Laptop-C ompatible with Windows and Apple OS-X
9. Call Recording

Call us at 787-625-2737 or visit www.optivon.com for more information on Accession Communicator and learn how to boost your team’s productivity today.

Call Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

1. Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant.
2. Call routing algorithms include longest idle, round-robin, and first available.
3. Agent portal shows performance against KPIs.
4. Supervisor features include whisper, barge, and listen.
5. Administrative dashboard and reporting capabilities enable effective management and insight into call center performance.

Optivon Cloud ACD makes it easy and affordable for businesses to create great customer experience.

Cloud PBX services, also known as Hosted PBX, virtual phone systems or virtual phone services, allow their users to receive and manage calls through one main phone number and, unlike traditional PBX services, there is no need to pay for any additional hardware. A virtual PBX service provides its customers with an online interface accessible through an Internet browser like Chrome, Safari, or Internet Explorer, which allows the customer to decide how to set for manage incoming calls. For example, a menu can be set up so that incoming callers will be instantly redirected to it and can listen to a dial-by-name directory. In addition, virtual PBX services are very flexible, and it is easy to upgrade from a basic service to mid-level or corporate level services.

Cloud PBX services have many useful features including:

• Call redirects from your office phone line to mobile phones, other office phones, home phones, and even faxes.
• Online voicemail
• Online call logs
• Dial-by-name directories

Overall, Cloud PBX services allow small businesses to be more organized, have greater control over their call flow, and present a more professional image to customers while, at the same time, reducing costs.

Your working life moves constantly from desk to laptop to mobile smart phone to iPad. Now you can use all the features of your Optivon phone services from almost any device whether at your desk, at home or on the move.

Your Optivon phone service can be used to make or receive calls from your desk phone, your PC or Mac and your mobile devices. Look up your contacts, make and receive voice or video calls or chat with colleagues, no matter which device you are using or where you are. With Accession Communicator you can seamlessly move from device to device, or from cellular to Wi-Fi, even in the middle of a call. Now you can work from anywhere, with all the features you value so much when you’re in the office, and all connected to your office phone number.

• Instant messaging integrated with other users in your company
• View your entire corporate directory or just the contacts you want
• View “presence” status for your co-workers
• Use Call Jump to move a call from your mobile device to your desk phone, Accession Desktop, or any number you choose
• Optimized user experience enables users to segregate business usage and calls from personal usage.

Accession extends the rich experience found in Cloud Voice to your mobile device. Make and receive calls or easily move them between your desk and mobile clients or handsets. Save mobile minutes, especially internationally. by using WiFi or 3G/4G mobile data channels for calling.

Accession enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. Accession will become the primary means by which your employees communicate. Key benefits include:

• Softphone enables voice communications, either within the client itself or integrated with the desk phone or mobile device
• Corporate directory/contact management – communicate with a click of a mouse, via IM, voice, or video. Add and subtract contacts from in or outside your company, or integrate with your Outlook contacts
• “Presence” capabilities – know the status of your co-workers real time – available, away, in a meeting, or offline – so you know the best way to reach them
• Works with Windows and Mac- based operating systems
• Visual voicemail – listen to your voicemails in any order, also see the voice to text transcription
• Integrate with Outlook email to see presence status and click to dial or chat
• Integrate with CRM and business productivity tools such Salesforce, Sugar CRM, WebEx, and Google