Author: Administratror

In the current extremely competitive marketplace, businesses are consistently looking for ways to become more efficient. Everything is fast paced and the conversation regarding “What do we need?” vs “What can we live without?” is constant. One thing businesses cannot live without – Communication – both inner office and with clients. So how do you make communication more affordable and efficient?

The answer is simple – transition your hardwired phone system to the cloud. Moving from an on premise phone system to the Cloud will:

Reduce costs
Eliminate the need for costly equipment.

Increase productivity
Integrate phone system with current CRM.
Automatically route phone calls.
Track data and produce weekly reports.

Improve customer retention
Use data to serve clients in a more efficient manner.

For more information on Cloud PBX and our other services, our website or Facebook.

You might be shocked to know that 40% of businesses do not reopen after a disaster. 40%! That is an extremely high failure rate.

Disasters are often unexpected, it’s in their nature – whether it’s a natural disaster, an equipment failure, or building issues. This is the main contributor to the high business failure rate after any disaster. While disasters are not preventable, being prepared definitely helps!

The first step: making sure your company has a business recovery plan. This plan will have many sections and details, but the goal is to outline what to do in case of a disaster in regards to where your business will obtain services, what are the roles of each employee, or which equipment is absolutely necessary.

The last step: ensuring everyone knows that the business recovery plan exists and how to implement it. Without this, the actual business recovery plan is useless!

So how can Optivon ensure that your business remains in the 60% post-disaster success rate? Our cloud phone systems ensure that your business never has to miss a day and allows you to communicate with all employees and clients – from anywhere. Some of these services include:

Firebar
Open a large conference call line to update employees or clients or post disaster processes.
Cloud Capabilities
Keep your call center or main number up and running, even if you don’t have power or internet.
Mass Notification
Send previously recorded alerts and updates to 5000+ contacts simultaneously.

Contact us at 1.844.OPTIVON to let us help you ensure business continuity.

Has your business made the decision to upgrade to Cloud PBX? Many companies are making the same decision. In today’s business world there is an emphasis on fast and efficient communication and the on premise phone systems are no longer able to meet those standards. Optivon’s Cloud PBX allows your employees to be connected, from anywhere or any of their devices. The benefits that this provides are exponential.

However, even with all of the benefits of switching from an on premise phone system to Cloud PBX, any business change is hard. Here are a few tactics to ensure that your employees are prepared and content with the change.

Be Transparent
Inform your employees of the upcoming changes. Employee buy in will be smooth if you not only provide them with the news that you’re making a change, but also which factors led you to seek out this change and eventually decide on a solution.

Provide Training
This is of utmost importance! Employees do not want to be left with a new system feeling lost on how to do their job. Set your employees up for success and provide adequate training and time to make the switch.

Be Open to Suggestions
Ultimately your call center agents know the most about what your business needs to run their call center. Be open to their suggestions about which features work best for them.

Any change in your business is difficult, but with preparation it can be a positive experience.

For more information on Cloud PBX and our other services, our website or Facebook.

Changes in technology are allowing small businesses to level the playing field with larger companies.

Communication tools are superior and more affordable than they once were. This is especially true of cloud communication services. Is your business taking advantage of the mobility tools available?

Below are a few tips on how mobility tools can help your small business become a global company.

Video Chat & Instant Messaging
Using video chat for meetings can help reduce your travel costs while still having a productive, face to face meeting. Optivon’s mobile application, Accession, uses video chat and instant messaging to help connect your employees.

Availability Icons
Accession, Optivon’s mobile and desktop application, allows employees to see the availability status of their coworkers. There are many different options such as do-not-disturb or on a call. This tool is important to help employees feel connected and reachable, even if they are in a different location.

Find me Follow me
This is a feature of Optivon’s Cloud PBX service. Incoming calls ring to multiple devices and employees can pick up the call on whichever device is most convenient. This gives your employees the ability to work from anywhere, without having to forward their calls or record a voicemail leaving their cell phone number.

For more information on how Optivon’s products can improve your business mobility, visit our website or call our customer service team at 1.844.OPTIVON.