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In the current extremely competitive marketplace, businesses are consistently looking for ways to become more efficient. Everything is fast paced and the conversation regarding “What do we need?” vs “What can we live without?” is constant. One thing businesses cannot live without – Communication – both inner office and with clients. So how do you make communication more affordable and efficient?

The answer is simple – transition your hardwired phone system to the cloud. Moving from an on premise phone system to the Cloud will:

Reduce costs
Eliminate the need for costly equipment.

Increase productivity
Integrate phone system with current CRM.
Automatically route phone calls.
Track data and produce weekly reports.

Improve customer retention
Use data to serve clients in a more efficient manner.

For more information on Cloud PBX and our other services, our website or Facebook.

You might be shocked to know that 40% of businesses do not reopen after a disaster. 40%! That is an extremely high failure rate.

Disasters are often unexpected, it’s in their nature – whether it’s a natural disaster, an equipment failure, or building issues. This is the main contributor to the high business failure rate after any disaster. While disasters are not preventable, being prepared definitely helps!

The first step: making sure your company has a business recovery plan. This plan will have many sections and details, but the goal is to outline what to do in case of a disaster in regards to where your business will obtain services, what are the roles of each employee, or which equipment is absolutely necessary.

The last step: ensuring everyone knows that the business recovery plan exists and how to implement it. Without this, the actual business recovery plan is useless!

So how can Optivon ensure that your business remains in the 60% post-disaster success rate? Our cloud phone systems ensure that your business never has to miss a day and allows you to communicate with all employees and clients – from anywhere. Some of these services include:

Firebar
Open a large conference call line to update employees or clients or post disaster processes.
Cloud Capabilities
Keep your call center or main number up and running, even if you don’t have power or internet.
Mass Notification
Send previously recorded alerts and updates to 5000+ contacts simultaneously.

Contact us at 1.844.OPTIVON to let us help you ensure business continuity.

Words from our CEO, Luis G. Romero:

Network function virtualization (NFV), cloud based virtual servers, hosted services, and mobility are changing the landscape of communications service providers (CSPs). The cloud has become the delivery mechanism of these services, tearing down the walls of the geographically constrained legacy architecture. This disruptive change will affect the relationships between customers, service providers, ISPs, and systems manufacturers. It will affect all aspects of the CSPs operations, including human resources, marketing, acquisition practices, and even billing. The changes will move faster than ever – leaving regulators far behind, trying to comprehend the new reality where government becomes less relevant. There will be a tectonic shift towards the users who will demand accelerated development, changes, and services that meet their needs instead of conforming to what the CSPs and their manufactures dictate that they should have.

One interesting result of this will be the flattening of the competition. Small CSPs will be able to deliver complex and innovative services anywhere in the world and compete effectively with established telco’s fighting to maintain market share. Such defenses will be for naught; the cloud will allow startups to distribute services over the cloud unconstrained by legacy barriers to entry. The very nature of NFV will allow service delivery to be closer to the customer and follow them anywhere in the world. The productivity gains that communications users will achieve will be limited only by the imagination of the users and CSPs as new partnerships are developed.

At Optivon we have realized that this change is coming and have embraced it. We installed a private cloud using VMWare and installed a Metaswitch HPBX software in virtualized servers. The internal operational gains have been obtained. This is only the first small step. We envision creating more private clouds, then moving parts of the systems into the public cloud for a hybrid architecture. Concurrent with that will be the implementation of applications that integrate with legacy systems to deliver carrier grade applications with an infinite capability of customization.

The applications will be the holy grail for CSPs; the main differentiator. Financial advantages of large service providers will no longer play such a major role, nor will the giant customer-billing base because customers will have the ability to easily change to innovative carriers. If you have any doubt, remember Facebook and Twitter, or simply watch what WhatsApp is doing.

For more information, visit our website or call us at 1.844.OPTIVON.

Has your business made the decision to upgrade to Cloud PBX? Many companies are making the same decision. In today’s business world there is an emphasis on fast and efficient communication and the on premise phone systems are no longer able to meet those standards. Optivon’s Cloud PBX allows your employees to be connected, from anywhere or any of their devices. The benefits that this provides are exponential.

However, even with all of the benefits of switching from an on premise phone system to Cloud PBX, any business change is hard. Here are a few tactics to ensure that your employees are prepared and content with the change.

Be Transparent
Inform your employees of the upcoming changes. Employee buy in will be smooth if you not only provide them with the news that you’re making a change, but also which factors led you to seek out this change and eventually decide on a solution.

Provide Training
This is of utmost importance! Employees do not want to be left with a new system feeling lost on how to do their job. Set your employees up for success and provide adequate training and time to make the switch.

Be Open to Suggestions
Ultimately your call center agents know the most about what your business needs to run their call center. Be open to their suggestions about which features work best for them.

Any change in your business is difficult, but with preparation it can be a positive experience.

For more information on Cloud PBX and our other services, our website or Facebook.