There are a plethora of articles out about Unified Communications (UC). This one does a great job of detailing what UC is, UC’s most important features, and how we are going to see UC impact businesses in the future. Let us know what you think about the Unified Communication trend on our facebook.
Cloud Automatic Call Distributor (ACD) is a vital tool for a business communications suite. It gives your business the ability to manage a large volume of calls, without sacrificing customer service. Supervisors can set up Multi Line Hunt Groups (MLHG) based on agent specialty, shift, etc. Cloud ACD routes calls to MLHGs based on customer … Continue reading “The Beginner’s Guide to Cloud ACD”
Communication is the cornerstone of your business – interoffice communication, communication to your clients, and most importantly, communication to potential clients. Every interaction is important and often businesses only have one opportunity to leave a lasting impression. Don’t let your outdated phone system get in the way of creating client relationships. Optivon’s Accession is a … Continue reading “Essential Steps to Improving Communication”
A positive customer experience is crucial in today’s business world. Most of your customers have instant access to a large audience – social media. Cloud based phone systems, such as Optivon’s Cloud PBX, can help ensure that their customer experience is a positive one. Here’s how: 1.Don’t waste your customers’ time. Use your CRM to … Continue reading “4 Keys to Improving Customer Experience”