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Changes in technology are allowing small businesses to level the playing field with larger companies.

Communication tools are superior and more affordable than they once were. This is especially true of cloud communication services. Is your business taking advantage of the mobility tools available?

Below are a few tips on how mobility tools can help your small business become a global company.

Video Chat & Instant Messaging
Using video chat for meetings can help reduce your travel costs while still having a productive, face to face meeting. Optivon’s mobile application, Accession, uses video chat and instant messaging to help connect your employees.

Availability Icons
Accession, Optivon’s mobile and desktop application, allows employees to see the availability status of their coworkers. There are many different options such as do-not-disturb or on a call. This tool is important to help employees feel connected and reachable, even if they are in a different location.

Find me Follow me
This is a feature of Optivon’s Cloud PBX service. Incoming calls ring to multiple devices and employees can pick up the call on whichever device is most convenient. This gives your employees the ability to work from anywhere, without having to forward their calls or record a voicemail leaving their cell phone number.

For more information on how Optivon’s products can improve your business mobility, visit our website or call our customer service team at 1.844.OPTIVON.

For many of your customers, your contact center might be their first and only impression of your business. If you evaluated your contact center today, would you feel comfortable with that?

Below are a few helpful hints to ensure your contact center is leaving a lasting, positive impression on your customers.

Convey Knowledge
Ensure that your call center agents are educated about your products and the most frequent contact center inquiries. This could not be more important! It is imperative that your customers feel like they are speaking with a useful and competent contact center agent. It will also help keep your call volume down if a customer’s issue can be answered on the first phone call.

Speak Professionally
Consistency is of utmost importance when speaking with callers. It is simple to speak professionally when dealing with a customer that is also speaking professionally. This becomes more challenging when dealing with a frustrated caller. However, it is important to be just as professional in both situations. The last thing you want to do is add to a customer’s frustration.

Be Prepared and Organized
Knowledge of standard products and services is a must for contact center agents. However, it’s almost as important to make sure agents are prepared and aware of any running specials, promotions or changes. It is frustrating for a customer to call in about a promotion or change and the customer service agent not have a clue what they are referring to.

Speak Truthfully
It is crucial that contact center agents are providing the correct information to the best of their ability. It does not help anyone to exaggerate offerings or promise unattainable pricing. Similarly if an agent does not know the answer, create an easy method for them to ask for help. Guessing and providing an incorrect answer can have negative results, even if it was unintentional.

For more information about how Optivon’s services can help improve your contact center, visit our website, facebook, or contact us at 1-844-OPTIVON.

5 Cloud Features that Your Hotel Can Benefit From

It’s likely that your hotel already knows that VoIP would be a more cost effective communication service than an on premise phone system. This is absolutely true, Cloud PBX is cost effective when compared with an on premise phone system. However, the cost saving benefits are only the beginning. There are several features available that are specifically useful for hotels. Below are 5 ways your hotel could benefit from Cloud PBX features.

Hotline 
Using Hotline, your hotel lobby and guest room phones are just one more method to reach your customers. Instead of hearing a dial tone when they pick up the phone, guests will hear a prerecorded menu that could include information such as dining and excursions and the option to connect to different departments in the hotel, such as the concierge or front desk.

Music-on-Hold
Choose any song or number of songs to play for your guests as they wait on hold. This is a standard feature and does not require any additional purchase as it does when using an on premise phone system.

Call Jump and Find me Follow me
Hotel employees are always on the move –make them accessible by only providing one phone number. Using Find me Follow me, the incoming call will ring to all devices simultaneously, allowing the employee to pick up the call from whichever device is most convenient. Once the incoming call is picked up, Call Jump allows employees to send the call to any other device without having to hang up and redial.

Call Reports
Information is power! Use call reports to track data, such as call frequency, in order to help with staffing or to show effectiveness of marketing campaigns.

Premium Attendant
Use a prerecorded menu to give incoming callers information, such as location, as well as allow them to choose the department that they wish to be directed to.

For more information, visit our website, our Facebook, or related blog posts.

Related Blog Posts:
Key Benefits of Using Cloud PBX
Essential Steps to Improving Communication
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On-premise phone systems are becoming a thing of the past. Businesses are demanding unified communication and reliability that simply cannot be provided using on premise PBX.

Has your company made the move?

If the answer is no, likely your reasoning is that your current on premise system works just fine. However, are there issues limiting your productivity? Are you experiencing long unexpected service outages or even long planned outages for onsite maintenance? Are you bogged down by expensive equipment costs? Do your multiple locations or remote workers feel disjointed? If you answered yes to any of these questions, it’s time for an upgrade.

It is true, this is not a small change. Where do you start? Here are a few key benefits of using cloud PBX services to help guide you.

Unified Communications (UC)
Enjoy the flexibility of using your mobile phone, desktop, or tablet. You’re no longer tied to a desk phone.

Integration
Use your CRM system to its full potential and integrate it with Optivon’s Cloud PBX. Your agents will have access to customer information as the call is coming in to ensure that every phone call is efficient and productive.

Mobility
Give your remote employees the tools to communicate with the office as if they are physically in the office.

Scalability
Let Optivon grow with your business and only pay for what you use.

Reduces costs
Make your calls using VoIP to reduce your telecommunication costs.

Easy administration
Adjust features and settings using any web browser.

For more information on Optivon’s cloud communication offerings, visit our website, facebook, and other related blog posts.

Click here for a 30-day free trial.

Related Blog Posts:
4 Keys to Improving Customer Experience
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Trends change daily. How does your business stay relevant in the ever-changing marketplace?

Take a look at the current trends in cloud communication services to see if your business is keeping up.

Integration
Long gone are the days of multiple solutions for your communication needs. Optivon provides Cloud PBX, Cloud ACD, and our mobile application, Accession. This allows your business to use one company for your entire communications suite, integrating all devices into your communication landscape.

Automation
The new expectation is that of automation. Using Cloud ACD, incoming calls are directed to the most appropriate agent using data such as call wait time and agent availability.

Scalability
Not every company is ready for an enterprise size solution. However, every company should be able to enjoy the service level and quality of an enterprise solution. Optivon’s services are scalable to your business size allowing you to keep up with the competition within your budget.

For more information on Optivon’s cloud communication offerings, visit our website, facebook, and other related blog posts.

Related Blog Posts:
The Beginner’s Guide to Cloud ACD
Trends in Unified Communications (UC)