Cloud Communication Trends


Trends change daily. How does your business stay relevant in the ever-changing marketplace?

Take a look at the current trends in cloud communication services to see if your business is keeping up.

Integration
Long gone are the days of multiple solutions for your communication needs. Optivon provides Cloud PBX, Cloud ACD, and our mobile application, Accession. This allows your business to use one company for your entire communications suite, integrating all devices into your communication landscape.

Automation
The new expectation is that of automation. Using Cloud ACD, incoming calls are directed to the most appropriate agent using data such as call wait time and agent availability.

Scalability
Not every company is ready for an enterprise size solution. However, every company should be able to enjoy the service level and quality of an enterprise solution. Optivon’s services are scalable to your business size allowing you to keep up with the competition within your budget.

For more information on Optivon’s cloud communication offerings, visit our website, facebook, and other related blog posts.

Related Blog Posts:
The Beginner’s Guide to Cloud ACD
Trends in Unified Communications (UC)

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